Microsoft published an overview of its upcoming CRM major update http://crmpublish.blob.core.windows.net/docs/ReleasePreviewGuide.pdf What to look for:
  1. Vertical Industry templates
  2. Internal collaboration improvements – via Facebook and Twitter-style built in tools.
  3. Custom Workflow Activities in CRM Online
  4. Android, iPad/iPhone, Windows Phone, BlackBerry apps (with advanced admin control – e.g. remote data wiping)
  5. Chrome, Safari, Firefox browser support
  6. New Metro-style user interface ?? 🙂
In my opinion – Microsoft takes an evolution path rather than a revolution one. They doing a good job – but I was expecting a bit more functionality coming with this update. Still a great product!