} Uninstalled CRM 2011 Beta Outlook Client prevents installation of CRM 4 Outlook Client. | Dynamica Labs - Blog
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9 Jan 2012

Uninstalled CRM 2011 Beta Outlook Client prevents installation of CRM 4 Outlook Client.

Microsoft Dynamics CRM Outlook

Error you get:

Action Microsoft.Crm.Config.Client.InstallPstAction failed. LaunchOutlookInstallerProcess failed.

Error you have in the log:

14:35:57| Info| Could not remove registry subkey HKEY_CURRENT_USER\SOFTWARE\Microsoft\MSCRMClient\AllowList. Cannot delete a subkey tree because the subkey does not exist.
14:35:57| Info| Executing Uninstall action: Microsoft.Crm.Config.Client.DeleteUserApplicationFilesAction
14:35:57| Info| Executing Uninstall action: Microsoft.Crm.Config.Client.DeactivateAddin
14:35:57|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Reset| System.Collections.Hashtable
14:35:57|Verbose| Method entry: Microsoft.Crm.Config.Client.ClientConfig.SetConfigurationControlRegistryValues
14:35:57|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.SetConfigurationControlRegistryValues
14:35:57|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.ConfigurationExceptionHandler
14:35:57|Verbose| Method exit: Microsoft.Crm.Config.Client.ClientConfig.Install| System.Collections.Hashtable
14:35:57| Error| Configuration exception.System.Exception: Action Microsoft.Crm.Config.Client.InstallPstAction failed. —> System.Runtime.InteropServices.COMException (0xC0000005): LaunchOutlookInstallerProcess failed.
at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at Microsoft.Crm.Config.Client.InstallPstAction.Do(IDictionary parameters)
at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)

Solution:

  • Uninstall V4
  • Manually delete the crmforoutlookinstaller.exe from Microsoft Dynamics CRM Folder under Program Files
  • Install and configure V4 again.

Link to the discussion about the problem:

Outlook Client Install: Uninstalled CRM 2011 Beta Outlook Client and now can’t configure CRM 4 Outlook Client

 

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